Riviera Multimedia Ltd (I Need Media)
About Us
Riviera Multimedia Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@rivieramultimedia.co.uk Please advise us within 24 hours of delivery of any breakages or damaged goods.
Our Contact Details
Riviera Multimedia Ltd
Unit 32, Carrwood Road
Grange Lane Industrial Estate
Stairfoot, Barnsley, South Yorkshire
S71 5AS
Phone:+44 (0) 1226 730606 Fax: +44 (0) 1226 732112 Email: sales@rivieramultimedia.co.uk
VAT Reg No: 657 8622.92 Company Reg No: 4242294
Making A Purchase
Making a purchase could not be easier.
Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart.
After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
PAYMENT (4 Options)
Option 1: Credit card payment through our payment gateway PROTX
Option 2: Pay using your PAYPAL account
Option 3: We will call you for credit card details over the phone. Please Note: This option does not guarantee that the order will be shipped the same day. To be sure CALL US with your card details 10-15 minutes after placing your order on-line. (01226 730606)
Option 4: On account - You must set up an account with us first and be approved.
If you are shopping in the UK or anywhere else, place your order and your credit card company will convert the transaction to Pounds or your own currency.
We accept various credit cards.
You may send your credit card information via the Internet or Fax only.
Pictures shown do not necessarily represent stock items and are for reference only.
Products are subject to change without notice. It is recommended that if in any doubt to request sample packs.
All goods remain the property of Riviera Multimedia Ltd until paid for in full.
Shipping And Handling
Each item has a weight, when you go to the checkout the total weight is identified and a charge for that weight is added to the cost.
Please Note :
If you enter the wrong postcode or address while making a purchase on the internet website and we subsequently send the goods to the wrong address, we will re-ship the goods but the re-shipping costs will be at your own expense!
we do not charge for handling
Your Shipping Instructions
If you specify instructions as to where you want your delivery to be 'placed' (eg. "Please leave round back in shed") and the delivery is subsequently damaged or stolen Riviera Multimedia Ltd and our couriers take no responsibility. You are in essence waving your right to a "signed for" delivery and therefore your delivered product(s) are at risk!
Some areas of the UK are NOT available for next day shipping. Please call to check on 01226 730606
Delivery Schedule
We send your order right away. You will normally receive your order within 3 business days. International orders are generally received in under 28 days.
Orders received before 2:30 pm on our system will normally be shipped the same day.
Please Note: The above does not apply to items currently out of stock - please ring us to be sure the items are in stock.
Delivery Problems
Our courier usually delivers within 24 hours (PARCELFORCE / ANC) Note: this is not a guaranteed 24 hour service
Riviera Multimedia Ltd cannot be held responsible for Parcelforce / ANC unforseen problems and therefore do not guarantee a next day delivery
Riviera Multimedia Ltd can not be held responsible for any costs incurred to our clients due to late delivery of products or manufactured items produced by Riviera Multimedia Ltd.
Christmas & New Year
We close on Friday 21st December until 2nd Jan 2008
All orders during this period will be shipped on 2nd Jan 2008
Back Orders
If your item is not in stock, we will back order for you. You will always have the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .
Credit Card Security
We use the company PROTX as our PAYMENT GATEWAY. PROTX have millions of satisfied customers. This company uses state of the art 256 bit encryption technology to ensure that your credit card details have maximum security.
There is an option when purchasing to be asked to be telephoned for credit card details if you prefer.
Guarantee
We guarantee your satisfaction. Any problems will be attended to immediately by our staff. Please call us on the numbers below.
Reaching Us
If you need to reach us, please email us on sales@rivieramultimedia.co.uk, alternatively, you can call on International +44 (0) 1226 730606 or fax us on +044 (0) 1226 732112 or write to us at
Riviera Multimedia Ltd
Unit 32, Carrwood Road
Grange Lane Industrial Estate
Stairfoot, Barnsley, South Yorkshire
S71 5AS
Privacy Policy
Riviera Multimedia Ltd do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
Returns Policy
Riviera Multimedia Ltd
Unit 32, Carrwood Road
Grange Lane Industrial Estate
Stairfoot, Barnsley, South Yorkshire
S71 5AS
Please call Riviera Multimedia Ltd on 01226 730606 or email on sales@rivieramultimedia.co.uk
Please quote the (last 5 digits of your order number) stating clearly any discrepancies in your order or any delivery breakages and we will contact you with a returns number.
There are many reasons why items ordered may need to be returned to Riviera Multimedia, the most common reasons are covered within the following paragraphs. Any other instances that may not be covered below, will be subject to negotiaitions between Riviera Multimedia and the customer in question.
You have received incorrect Items from Riviera Multimedia. (e.g. not the items that were ordered)
- In this instance, Riviera Multimedia will take full responsibilty and will collect the incorrect items from an address specified by the customer, replacements will be shipped the same day. Riviera Multimedia will cover the cost of both the collection and the re-delivery of the replacements.
You have ordered the wrong goods from Riviera Multimedia
- In this instance, Riviera Multimedia cannot be held responsible for any mistakes made by the customer when ordering Items through our website. The goods received must be sent back at the customers own expense. Replacements will be issued upon receipt of the returned items. The customer will be liable to cover any cost incurred for the re-shipping of replacement goods. The customer will also be liable for any broken / lost / stolen items when in transit back to Riviera Multimedia.
You ordered the goods but no longer need or require them
- In this instance, Riviera Multimedia Ltd will take back the goods but will charge a 15% re-stocking fee
The customer will be reqiured to return the goods and supply credit card details for the above re-stocking fee.
Riviera Multimedia reserve the right to certain stipulations regarding products being returned:
i) All items must be returned in a re-sellable condition. Any items returned that are found to be damaged in any way, cannot be replaced or refunded under any circumstances
ii) Riviera Multimedia Ltd can only accept the return of unused / unopened items. Any items returned that have been used, opened or tampered with in any way cannot be replaced or refunded.
Breakages
We will not replace damages for international shipments (we will only refund the cost of the damages)
This includes: Northern Ireland, Republic of Ireland, Other Offshore Islands
UK-Mainland
Riviera Multimedia will attempt to refund or replace any items delivered damaged, subject to the following terms:
All Items Received Must Be Checked Upon Delivery
If you suspect breakages within your shipment, you MUST sign for the delivery as Damaged.
- If you DO NOT sign for the delivery as damaged, and breakages are discovered upon closer inspection, you MUST report the exact amount of damages to us before the end of business on the day that the delivery takes place. Call us on: 01226 730606 or email us on breakages@rivieramultimedia.co.uk
PLEASE NOTE: Any broken items reported after the day of delivery CANNOT be replaced or refunded.
- If you DO sign for the delivery as damaged, you MUST report the exact amount of damages to us within 5 days from the date that the delivery took place.
PLEASE NOTE: Any broken items reported after 5 days from receipt CANNOT be replaced or refunded.
Photographs Of Broken Items May Be Required
Riviera Multimedia will only replace or refund broken items delivered if the above conditions have been adhered to.
Faulty media must be sent back to us (after a returns number has been allocated via telephone) to the address above to enable us to do a full test on the media.
If this media is found to be faulty (and not incompatible with your equipment) a full refund (or replacement) including shipping charges will be given.
If alleged faulty media is returned to us, and is found to be in good working order, then a charge of £10 plus return shipping charges will be applied.
Customers have 21 days from receiving goods to report any faulty media purchased. Incompatibility problems (in particular dvd-r & +r) should be returned to us in its original packaging and in good condition. Only the un-opened media returned will be replaced. Re-Shipping charges will be incurred. Customers have 21 days from receiving goods to report any incompatibility problems with any media purchased.
BURNING CD BUSINESS CARDS
When burning CD business cards be sure to place the card correctly in the drive. Be sure the card is perfectly flat and without imperfections. CD business cards should be “burned” in CD-R writers (do not use in DVD writers)
MASTER CD CONTENT FOR DUPLICATION & REPLICATION
Master CD's must NOT be multisession. (data/audio to be written to the CD-r and the disk closed in one session) we require masters to be wriiten in DISK-AT-ONCE MODE (DAO). Please be sure your CD master has been checked for errors / glitches as no checks are undertaken on your master before the duplication/replication process. All CD Masters (CONTENT) will be stored by Riviera Multimedia unless otherwise instructed. Riviera Multimedia take NO responsibility for data/audio errors on replicated CD's should your master contain errors. (SEE TEST DISKS)
MASTER DVD VIDEO FOR DUPLICATION & REPLICATION
DVD Masters must be created on reputable DVD Authoring software.
We recommend any of the following:
Sonic Scenarist - DVD Maestro - Apple DVD Studio Pro - DVD Lab Pro
A DVD-R can be used as a master for DVD5 (under 2 hours) replication jobs.
DVD9 (over 2 hours) jobs must be supplied on DLT (NOT DVD-DL)
Encryption (CSS) CANNOT be added to DVD-R MASTERS
SUBMITTED ARTWORK FOR DUPLICATION & REPLICATION JOBS
All artwork must be submitted on CD-R (unless artwork by email has been approved) . Artwork must be submitted in one of the following formats: ( TIF - PSD(flattened) - PDF ) or JPEG as a last resort.
Artwork must be submitted in CMYK format.
Artwork must be at a minimum of 300 dpi (PLEASE NOTE: NOT CONVERTED TO 300 DPI FROM A LESSER DPI RESOLUTION).
Submitted artwork files are archived on DLT. No submitted artwork CD's are stored by Riviera Multimedia Ltd.
COLOUR MATCHING
We do not colour match for cd/dvd inlays and onbody print for in house jobs (up to 500) All jobs can expect a + or - 5% variance in colour for CMYK supplied artwork.
Colour matching is only available for REPLICATION runs and requires PANTONE referenced specific colours.
CD-R AUDIO DUPLICATION
We do not accept CD Audio masters created on standalone Audio Recorders on Audio Disks. We have found these discs to be incompatible at times with the duplication/replication process. These disks must be remastered and checked. We can do this at a cost of £25 plus VAT per master. Audio masters CREATED on a PC or MAC are acceptable. We require masters to be wriiten in DISK-AT-ONCE MODE (DAO). We do not guarantee that all duplicated CD-R disks will work in all CD players. Car CD players in particular may tend to reject certain CD-R duplicated disks. To combat this we sugest that you take delivery of a test disk before committing to a large CD-R run.
MINI CD (8cm) DUPLICATION PROBLEMS
We have found that duplicating cross-platform (hybrid) data masters onto Mini CD's is not condusive with our duplication equipment. We have also had some problems with "mixed" mode CD's (data + audio). We recommend using 5" CD's for these jobs.
CD BUSINESS CARD DUPLICATION (50MB)
Please send the master content for CD Business Cards on a separate 5" CD-R. We expect all data for CD Business Cards to be under 50MB total.
Do not use CD Business Cards in CD half cut drives (ie. MAC half cut ROM drives). Do not use CD Business Cards in "drag In" CD ROM drives (only drives with trays) CD Business Cards are not guaranteed to work in all laptop machines. CD Business Cards are not recommended for use as CD Audio.
TEST DISKS - REPLICATION (GLASS MASTERED) TEST DISKS
If you are having CD Replication (500+ CD's creating) TEST CD's can be sent to you before the full replication run starts. These TEST CD'S are £70 plus VAT (UP TO 10 DISKS ARE PRODUCED FOR THIS PRICE). The test disks are £35 + £35 shipping via FEDEX (recorded delivery) from our replication plant. Please Note: If we subsequently have to re-master because of an data error, glitch or scratch on your master this will be charged at £195.00 plus VAT for a new GLASS MASTER.
DVD-R DUPLICATION
We do not guarantee that all DVD-R's will work in all stand-alone DVD players. The reason for this is:
1) Certain DVD stand-alone players are not designed to play this format.
2) Certain DVD stand-alone players may reject the DVD-R dye colour
We use RITEK, VERBATIM and XPERT MEDIA DVD-R disks for our DVD duplication runs. We find these disks to be most compatible with stand-alone machines. The current statistics show that 75%-85% of stand-alone DVD players will play this format.
DVD DUPLICATION OPTIONS:
1) Take delivery of a test disk before a large run.
2) Opt for DVD Replication (99.8%) compatibility.
All goods remain the property of I Need Media (Riviera Multimedia Ltd ) until paid for in full.
I Need Media (Riviera Multimedia Ltd ) can not be held responsible for any costs incurred to our clients due to late delivery of products or manufactured items produced by Riviera Multimedia Ltd. |
